Returns + Refunds

Returns:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.*

To be eligible for a return, your item must  be returned in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Without a return, we cannot issue a refund.

To start a return, you can contact us at support@brookmonts.com. If your return is accepted, we’ll send you either a return address or a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If there is an open case or dispute, we will not be able to send return address or shipping return label until the case/dispute is closed.

We will cover the cost of shipping the item back to our supplier if the item was delivered broken. If the item was not broken upon delivery, the shipping costs will be deducted from the return. 

Some items (especially heavier items) have a restocking fee that may also be deducted from the refund.

NOTE: Once the item is delivered back to us we will inspect it and then issue the refund. This inspection process usually takes 3-5 business days. Please email us if you did not get your refund after this time period as past. 

Price Match

We do not offer price match guarantee on any of our products. Customers will not be given refund exceptions for products found cheaper elsewhere after purchase.  

You can always contact us for any return question at support@brookmonts.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We provide free replacements or free returns for certain damaged goods.

 

In order to be eligible for free returns or to be reimbursed with return charges, please take photos or videos of the damage upon delivery so we have proof that it was delivered damaged or is a faulty product. If there is no photo evidence, we cannot guarantee that it was delivered to you with or without damage, and this could prevent you from receiving return shipping reimbursements.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 *Exclusions apply: large heavy items cannot be returned